Privacy Policy
Effective October 24, 2026
This policy explains how Printer.Expert ("we", "us") collects, uses and protects personal information when you use printer.expert and our online store shop.printer.expert, or contact us for printer sales, supplies or repairs.
Information we collect
- Contact form: department, company, name, email, phone number and your message.
- Service requests: name, phone, email, service address, printer brand, model and serial number, and a description of the problem.
- Online store: account details (name, email, password), billing and shipping addresses, phone, order history and, if you choose, newsletter sign-up and reward program details.
- Payments: card payments are processed by Stripe. We do not see or store your full card number. If you pay by check, we keep the details needed to record the payment.
- Automatically: our web server records IP address, browser type and pages requested in standard log files, and we use cookies (see below).
How we use it
- To answer your questions, schedule and carry out repairs, and follow up on your request.
- To process, ship and support your orders, and to run automated toner replenishment if you sign up for it.
- To send you our newsletter or tips, only if you subscribed. Every email has an unsubscribe link.
- To keep our websites secure, prevent fraud and understand how the sites are used so we can improve them.
- To meet our legal, tax and accounting obligations.
We do not sell your personal information, and we do not share it for targeted advertising.
Who we share it with
Only with service providers who help us run our business, and only what they need:
- Stripe (card payments);
- shipping carriers such as UPS, and product distributors who ship orders directly to you;
- our web hosting and email providers;
- Google Analytics (website statistics, see below).
We may also disclose information when required by law, or to protect our rights or the safety of others.
Cookies and analytics
We use cookies that the websites need to work (for example to keep your cart and login), and Google Analytics to measure visits. Google Analytics uses cookies to collect information such as the pages you view and your approximate location. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on. Our sites do not currently respond to "Do Not Track" browser signals.
How long we keep it
We keep personal information only as long as we need it for the purposes above. Orders, invoices and service records are kept as long as required for warranty, tax and accounting purposes. Newsletter subscriptions are kept until you unsubscribe. Server logs are deleted automatically on a rolling basis.
How we protect it
Our sites use encrypted HTTPS connections, access to customer records is limited to staff who need it, and card data is handled by Stripe. When information is no longer needed, we delete it or make it unreadable. If a security breach affects your personal information, we will notify you as required by Florida law (Fla. Stat. § 501.171).
Your choices
- You can ask us what personal information we hold about you, and ask us to correct or delete it.
- You can update your store account details at any time by logging in to your account.
- You can unsubscribe from our emails at any time.
To make a request, email service@printer.expert. We will answer within 30 days.
Children
Our websites are for businesses and adults. We do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we will post the new version on this page with a new effective date.
Contact us
Printer.Expert
20200 West Dixie Highway, #902
Aventura, Florida 33180
305.990.1218
service@printer.expert